You can return or exchange any order purchased on ufpro.si within 30 days after receiving the order. Please note that some restrictions may apply:
You have 30 calendar days to return or exchange an item from the date you received it.
Only items that have been purchased directly from the UF PRO® Online Store can be returned to UF PRO®. UF PRO® products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
HOW TO EXCHANGE A PRODUCT?
When exchanging a product for a new size, colour or style, you have two options:
The faster option is to place a new order in our web shop and return your current order back to us. Like this, we can immediately ship the order, and we return the money back to your account as soon as we receive your items. Please let us know if you decide for this option, so we can help you place an order with free shipping.
The second option is to send your current items back to us, and we ship the new order back to you as soon as we receive your items.
Please note that in both cases you have to cover the costs of returning the items back to us. Please fill out the Return Form and send the products back to the address below:
“Enter your order number ID here“ UNI&FORMA D.O.O. Planjava 6 - 1236 Trzin – Slovenia
Please make sure to include the order number above the address, so we can process the return faster once we receive your package.
HOW TO RETURN A PRODUCT FOR A FULL REFUND?
Please let us know as soon as possible if you want to return a product for a full refund and return the goods back to the address below:
Once we receive your item, a refund is initiated immediately. You may use the Return Form (attached below), but it is not obligatory. Please note that you have to cover the costs of returning the items back to us.
You can read more about our Cancellation policy here.
DEFECTIVE OR FLAWED PRODUCTS?
If you believe your UF PRO® product has a workmanship or material flaw, please get in touch directly with us and we will get back to you ASAP. You can get in touch with us here.